Filipe Relvas

Microsoft Corporation

Support Escalation Engineer @ Power Platform • February 2021 — Present

• Lead the review of complex issues from Microsoft strategic and biggest enterprise customers (S500), ensuring customers were informed of the status/solution of their issue.
• Act as a senior advisor to the customer and handle complex, repeatable, or escalated cases that may become politically charged.
• Collaborate on cross-team and cross-product technical issues by working with resources from other groups including support engineering groups, product groups, services team, and account team as needed to resolve complex customer issues, while also serving as a technical leader and mentor to other team members.

Microsoft Corporation

Support Engineer @ Power Platform • September 2020 — February 2021

• Review and resolve customer / partners issues. Expertise in utilizing troubleshooting tools such as event logs and performance traces to identify and resolve technical issues with ease.
• Ensure that customers / partners are kept informed throughout the resolution process and that their needs are met in a timely and efficient manner.
• Handle customer issues through collaboration, resolution, or escalation, with detailed documentation on the technical work and research.
• Collaborate with cross-functional teams to resolve complex technical issues with a keen eye for detail when it comes to documenting technical work and research.
• Guide and mentor junior team members, providing them with the necessary support and guidance to excel in their roles.
• Coach team members on technical issues, providing them with the necessary tools and resources to resolve complex technical issues with ease.

Microsoft Corporation

Support Engineer @ Dynamics 365 • January, 2018 — September 2020

• Review and resolve customer / partners issues. Expertise in utilizing troubleshooting tools such as event logs and performance traces to identify and resolve technical issues with ease.
• Ensure that customers / partners are kept informed throughout the resolution process and that their needs are met in a timely and efficient manner.
• Handle customer issues through collaboration, resolution, or escalation, with detailed documentation on the technical work and research.

INESC-ID

Researcher @ VIMMI • March, 2017 — December 2017

Research and development of functional prototypes, for mid-air 3D object manipulation, in a medical context.

Fork IT

Objective-C Programmer • March, 2014 — April 2014

Additional feature development for an iOS application.

Instituto Superior Técnico

Masters in Computer Science • 2013 — 2016

With focus on Software Engineering, particularly Software Quality, Distributed Systems and Project Management. Multimedia Systems related courses as a Minor, with Human- Machine Interaction and 3D Programming in mind.

Dissertation relied on a fully integration between VR Headsets for visualization and Depth Cameras for body tracking, immersing users in a Virtual Environment. The objective of this project was to assess the impact of Degrees of Freedom Separation in Mid-Air 3D Object Manipulation.

Instituto Superior Técnico

Bachelor in Computer Science • 2008 — 2013

Multiple Engineering related courses, Mathematics and Physics being the main themes. On Computer Science, Algorithms, Data Structures and Object-Oriented Programming had the biggest focus.

Low Code / No Code - Customer Relationship Management (CRM)

• Power Platform (Low Code / No Code)
• Dataverse
• Power Apps / Power Automate
• AI Builder / AI Co-Pilot
• Licensing / Governance
• Dynamics 365 CE / CRM
• Customizations
• Plugins / Workflows
• Client-Side Scripting
• Solutions Framework

Troubleshooting

Kusto / Telemetry Analysis

Programming Languages

C#, Java, Javascript

Game Engines, IDEs and Control Versioning

Unity3D, Visual Studio, Azure DevOps, Git

Soft Skills

Coaching, Mentoring, Crysis Management, Technical Leadership, Adaptability / Creativity

Languages

Portuguese (Native Speaker), English (Professional Proficiency)

FEETICHE - FEET Input for Contactless Hand gEsture Interaction

VRCAI 19 - Proceedings of the 17th International Conference on Virtual-Reality Continuum and its Applications in Industry • November 2019

Daniel Lopes, Filipe Relvas, Soraia Paulo, Yosra Rekik, Laurent Grisoni, Joaquim A. Jorge.

Touchless interaction with medical images based on 3D hand cursors supported by single-foot input - A case study in dentistry

Journal of Biomedical Informatics Volume 100, December 2019, 103316 • October 2016

Soraia Paulo, Filipe Relvas, Hugo Nicolau, Yosra Rekik, Vanessa Machado, João Botelho, José João Mendes, Laurent Grisoni, Joaquim A. Jorge, Daniel Lopes

The Benefits of DOF Separation in Mid-Air 3D Object Manipulation

ACM Symposium on Virtual Reality Software and Technology • November 2016

Daniel Mendes, Filipe Relvas, Alfredo Ferreira and Joaquim A. Jorge.

Separação de Graus de Liberdade em Manipulação no Espaço de Objetos 3D

Encontro Português de Computação Gráfica e Interação • November 2016

Filipe Relvas, Daniel Mendes, Alfredo Ferreira and Joaquim A. Jorge.

Eurographics' 16 Lisbon - European Association For Computer Graphics

Student Volunteer • May 2016

Host and manage the event in conjunction with other student volunteers and team elements. A wide array of duties were covered from providing help and information to participants to setting up and maintaining posters and/or other arrangements.